Value Fail: HHGregg

Retail is a very difficult . There are no customer switching costs, there are high fixed costs and there are few barriers to entry. One look through my Value Fail page makes it evident that a number of retailers have played a key role in my losses. And yet I just haven't learned this lesson fast enough.

I have finally given up on my last one…for now. I sold all of my shares of HGG for a loss, and so for the moment I have no retailers left in the portfolio. This was a fine company for many years, and so I was fooled into thinking that would continue…but it didn't. Management seemed to be doing all the right things: cutting costs, focusing on its strengths (appliances and difficult-to-transport/install products), which kept me in it for longer than I should have, but things just continued to deteriorate.

Finally, a number of executives have departed as of late, suggesting the company is probably on track for its millionth (not an exaggeration, I actually counted) quarter in a row of deteriorating results. Busted management, busted thesis.

I think what has kept me interested in retail despite the negative results I can point to is that I've also had many positive results. For every RadioShack, Tesco, and Aeropostale, I have a BestBuy (BBY), Alco Stores and Kirkland's (KIRK) with terrific returns. I've even made money on HGG during previous bouts of negative sentiment!

But I don't think that argument is good enough. It's easy to have some stocks with good returns; all you have to do is buy a few, and some will inevitably go up. It's much harder to prevent losses, and so this is where my focus should be. As per Buffett's two rules: 1) don't lose money, and 2) see #1.

When a retailer hits tough times, as all companies do, it's much harder for it to recover than a company with, say, sticky customers. With that in mind, I am now much more prudent when it comes to adding retailers to the portfolio. That doesn't make this loss hurt any less, however!

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